Your Cards & Letters


2017


12/30/17 Email

Great. Thanks for the background. As for those designs, I need to reorder some of them wholesale.
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12/30/17 Reply

Dear Gerard,

I apologize for any misunderstanding about our website and the photo of the design Robin carved for you. The 2015 page of custom designs is only a history of the work Robin has done over the years. We do not offer custom stamps for sale, unless specifically asked to do so by the person who purchased the custom stamp(s), and then the link goes to their website so that they can sell the stamps they purchased from us. We do not sell any custom stamps, except to the person who purchased them at the time they were carved, or in their subsequent orders from us.

Please look again at the page on our website to confirm that there is no link for a customer to purchase your custom designs.   http://www.rycraft.com/custom_2015
We also have not listed your name, but if you would like us to put your company's name and/or a link to your website so people can order from you, just let us know and we will be happy to promote your sales.

Best regards, and we wish you a very prosperous new Year!

Carol Rycraft
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12/28/17 Email

Please remove the 2015 Guam stamps off your online store. Those are my designs I paid Robin to make. I was promised from Robin that they would not be sold on his online store. Looking forward to hearing back from the new owner.

Gerard A


12/28/17 Reply

Dear India,

I have checked again with our merchant credit card processor, and all of your 6 transactions were declined. Not one cent has been transferred to our bank account. Please see the attached report from Authorize.Net which processes all credit cards for our website. No money was transferred because there was no approved credit card to process.
I know that often an amount will be put on "hold" at our bank when we attempt to use our credit card to purchase something for which the transaction is not actually complete... but the money is only put on hold and is not actually taken out of your account until the transaction is actually completed and the card approved. This is what happens when you reserve a hotel room -- they put the amount of the total bill on "hold" but your card is not actually charged until you check out at the end of your stay -- then the money is transferred, when the transaction is COMPLETE. The same thing happens at a restaurant where they will put the amount of the check on "hold" but the tip isn't added until the transaction is completed... then the amount transferred is the amount that was put on hold plus the tip you added at the end.
None of your 6 transactions was completed so the money was not actually transferred from your account to ours. That's all I can tell you. I hope you can straighten this all out with your bank. 
Best regards,
Carol Rycraft
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12/26/17 Email

Hi Robin,
I have called my bank and the money has definitely left my account. It will take 3 business days for the details to show up but in the meantime I'd really appreciate if this could be investigated. I'm really concerned as it's a significant amount of money. Please see the picture attached which shows 6 charges of $101.03. It is saying 27th December as the merchant details haven't loaded yet. As soon as these come up I'll send further proof.
India
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12/25/17 Email

Hi Robin,
Thanks for your response. 
I'll check if the money returns to my account tomorrow (our next business day) and get back to you if it doesn't. 
I'll reorder using PayPal after that. 
Thanks, 

India
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12/24/17 Reply
Dear India,
I have just checked with our merchant processor, Authorize.Net. I am very sorry that they have evidently declined your transaction six times. I received notification from them each time it was declined, that there is an address or zip code mismatch, so they would not put it through to  complete the transaction. I have no control over their process when they verify a credit card and decline it. I checked to see if funds were collected from your bank and they were NOT. There has been no transfer of funds to our account. No transaction was completed. So you will need to double check with your bank when they reopen to verify that no money was taken from your account. I can see the order you tried to place, but it came through to me as an "Incomplete Order." 
Again, I am sorry for the inconvenience. Evidently in order to place your order online, you will need to use Paypal or another credit or debit card. 
Best regards,
Carol Rycraft
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12/23/17 Email
Hi,
I have been trying to order a set of cookie stamps on your website. Each time it said there had been an AVS mismatch due to billing address (although I was entering the right address and tried a few different ones). 
I just checked my bank account and have been charged 6 times (77.90 = 101.03AUD).
I obviously was only wanting to make one order (5 cookie stamps). Can I please have the remaining money ( 5 x $77.90USD) returned to my account ASAP....
India T
Hurlstone Park, New South Wales 
AUSTRALIA

12/15/17 Reply

Thanks for your kind words! FYI, here is a link to our story about the 1997 "knockoffs" that almost put us out of business... not the same as the one you sent a photo of.
http://www.rycraft.com/rycraft_story

Scroll down to the headling under "Robin and Carol 1993 to 2015 --  The Knockoffs and a Lawsuit: 1997 to 2001"

God bless you at Christmas and the New Year!
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12/14/17 Email

Thank you for the response. I wasn't aware that you all had "copy cats," but I guess that's how you know you have a great product! Now I know and next time I think I'll check out my prospects on your website so I can collect originals.

Thanks again and Merry Christmas and a blessed New Year!
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12/14/17 Reply

Hi Ellen,

This is not our stamp. It probably was made in China in the later 80's or early 90's. 

Best regards and Merry Christmas!

Carol Rycraft
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12/11/17 Email re: Unknown Stamp

Good evening. I'm having trouble identifying a stamp and was hoping someone there can help. I bought a white clay pegasus stamp from an estate sale along with a couple other terra cotta stamps with Rycraft labels on. This one (the pegasus) did not have a label.
  
  
 I could not find it in your online handbook. i was sondering if someone could tell me if it's definitely a Rycraft stamp, and if so, when would it have been made? I attached a few pictures. Hopefully you can see them clearly enough. I'd appreciate any help you can give me.

Thanks so much!


Ellen G


12/11/17 Reply

Hi Jeanie,

Thanks for sharing your story. I'm so glad you are enjoying your cookie stamps! I'll pass along your  request for the old designs to Robin... we'll see...

Have a blessed Christmas!

Carol Rycraft
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12/9/17 Email

So happy... to see you're back!!!!!

I got into cookie stamps late in life (66) but am having a ball with them! I read your 2016 Christmas letter and entire story –– gosh, what a movie it would make! Life has been such an adventure, eh? I guess that is true for all of us. The thing is, it seems you are doing what you were meant to do with your time on the planet – bringing people quiet smiles and delight and being a catalyst for lots of family memories.

That is quite a gift, I'd say.

While I compile an order, I'm sending you my WISH LIST for retired stamps I hope you will consider reissuing:
123 Stained Glass Flower (1972)

021A Snowflake (1973)

F11-2E Brown-eyed Susan (1973)

U47 Evergreens (1974)

S-06-011 #944 VW Symbol (2006)

My cousin retired and recently moved to Costa Rica. She plans to build a house there and talks about the beach and sunset views. I wonder if she will be truly happy there. It wouldn't be my cup o' tea, but if she likes it there, then great. I like living on the 43rd parallel in Michigan, currently dusted in snow!

Cheers!

Jeanie S
Lake, MI


12/9/17 Facebook Reply

Hi Kayla,

Yes, Eleanor and Carroll Rycraft were Robin's parents who started the business in 1967. And the stamp you are using is a really early one. You can see some of the oldest stamps on this page:  http://www.rycraft.com/historical_overview
and you can look for the stamp you have in our Collector's Book online by starting with the link to stamps introduced in 1967 and then scrolling through all the pages year by year to find your great grandmother's stamp. I am so glad you found us! You can go here to read the Rycraft family's story from 1967 to date:  http://www.rycraft.com/rycraft_story.

Thank you for sharing with us!
And Merry Christmas!

Carol Rycraft
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12/9/17 Facebook Message

Oh wow, I just read your story!! I wish I could express to you how special I think it is to have been given the gift of my Great Granny's cookie stamp. As a child, my Great Granny always sent me Christian books. When talking about how excited I was for Christmas, Granny told me, "You know Christmas is Jesus' birthday!" I asked if I could make him a cake and she said "Sure!"

That one small moment with Granny made me think, No one else in my family was a Christian, but her persistence and sweet heart showed me a different way of life. it wasn't until her funeral that I found out she kept a journal and prayed for me and her other children and grandchildren every single day.

Fast forward to the cookie stamp, my Granny's daughter (my Great Aunt) gave me that cookie stamp along with hand-written recipes from Granny as a wedding gift.

  


I immediately started to cry. I felt and still feel that it is so special that I have something I can pass down from someone who has greatly impacted my legacy.

THEN I decided to look up your company and I found that you are a Christian company and it just gives me chills. Thank you so much for helping to create traditions in families. Thank you for being an inspiration. As a young Christian mama in this crazy world, I am inspired and full of hope to see suc a great company full of traditions and legacy.

Kayla Renee C

Note: The closest design we can find to this one is #U-13 – Seashell Hearts from 1968


12/7/17 Reply

Judy, 

Here is the latest one I have from 2013. Thanks for taking care of this for us! In future, I guess that's what I'll do -- just print it and mail it to people who don't have computers.

Hugs,

Carol
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12/7/17 Email

Hi Robin:  

If you send me the pdf file, I'll get it printed and send it to her.

Thanks, love,

Judy
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12/7/17 Reply

Hi Judy,

Gee, we don't have any catalogs. I suppose there is one somewhere in the file cabinet I thought to keep for our "archives." I don't know how to get her a copy unless I can email a pdf file to someome she knows who has a computer and she can print it out if she wants to. That's all I can think of.

Hope you are enjoying these days of Christmas preparation...

Love to all,

Carol
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12/6/17 Email

Hi: 

I got a letter last year from an older woman who wanted to buy some cookie stamps and doesn't have a computer. I gave her Peggy Luckwold's phone number. I thought if you have a catalog, I'd write to her again and give her your address and phone number.

Love,

Judy
Robin's sister – Corvallis, OR


11/28/17 My Etsy Message: Cookie Recipe

I am glad to help you.

Best wishes, 

Sergio Biscotti
Make8Bake on Etsy.com

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11/28/17 My Etsy Message: Cookie Recipe

Sergio, Thank you for sharing your recipes with me. I will try them when I bake some cookies for Christmas using some cookie stamps I have. I hope you have a wonderful Christmas!

Carol

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11/28/17 His Etsy Message: Cookie Recipe

Hello Carol, I am appreciate your interest to my shop! There are two recipes that I always include into every package with rolling pin.

Lemon Shortbread:
Ingredients:
240 g (grams) lemon syrup (8.5 oz)
120 g butter (82%) (4.25 oz)
80 g skimmed milk powder (2.8 oz)
250 g of flour (8.8 oz)
2 g baking soda (.07 oz)

Mix skimmed milk powderwith 200 g (7 oz) of sieved wheat flour, and then add baking soda. Chop cold butter, put it in the blander together with the flour and blend until you get crumbs. Add natural lemon syrup. Roll the dough you got into a ball, flatten slightly, wrap into the foil and put into the fridge for 1-2 hours.

Powder the table with flour (50-0 g), put the chilled dough onto it. Roll out with plain rolling pin into layer of 0.5 cm flat. Then take an emboxxing rolling pin and roll out again until you see precise overprint. Cut the pastry; put it on a baking tray lined up on a baking paper. Bake cookies at 180 degrees C/ 360 degrees F for 10-15 minutes. Cookies become crumbly and have pleasant sweet-sour lemon taster.

Ordinary Shortbread:
Cream together butter and sugar. Add eggs and mix well. Sift together flour and salt; add into wet mixture little by little until well incorporated. Roll it, emboss it and cut the cookies into desired shapes, dusting it with flour as necessary. Bake cookies 15 200 degrees C/390 degrees F for 7-8 minutes until tops are appear dry rather than shiny.
the secret is to pre-heat well the oven and apply the right amount of pressure on the dough.

Best regards,
Sergio
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11/28/17 My Etsy Message

Hello Sergio, Your designs are lovely. I am wondering what recipe you use with these beautiful rolling pins. I didn't see it on your Etsy page. Can you please send me a link to the recipe?

Thank you.

Carol Rycraft


11/27/17 Reply

Dear Shelly,

Yes, I am so sorry we could not ship your order complete. Robin looked and looked for the master for the apple stamp and could not find it, which would mean he has to re-carve it. Then, yesterday, he found the master in the bottom of a file drawer where it evidently landed during our trip to and from Costa Rica! So he will be able to make your apple cookie stamp and get it out to you hopefully by the end of the week. I am sorry for the delay, but glad we can make it for you after all.
Have a wonderful Christmas!
Carol Rycraft
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11/26/17 Email

I received my order and it was incomplete the packing list marked the "apple" stamp as not being available. 
However I was charged for it, no adjustment/credit was given to the purchase price or shipping based on the purchase price.
I find no other note in regards to if this will ship later perhaps?  Please let me know.  I love the stamps and glad to see you back.
Thank you, 

Shelly T
Holmes Beach, FL

11/27/17 Reply

Oh, I just emailed you to tell you how to order.

Merry Christmas!
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11/26/17 Email

Nevermind – I found them and ordered two!! Thank you! 
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11/27/17 Reply

Hello Leah,

Thank you for your email. We are so pleased to hear your story. Yes, we still offer square stamps. They are $14.99 each. You can find all the designs here:  http://www.rycraft.com/designs_by_category.

when you find a design you want, click on the link and it will take you to the page where you can choose from 4 products to order: a round cookie stamp, a square cookie stamp, a craft stamp or a Keep-It-Soft.

We look forward to serving you!

Best regards and Merry Christmas!
Carol Rycraft

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11/25/17 Email

Hello –

I grew up in Corvallis and my mom bought me a square cookie stamp back in the early 1970's. I've been making the Cookie Stamp Shortbread in a jelly roll pan every Christmas for years, and it's my daughter's favorite cookie.

I would like to buy a square stamp for her. Do you still make any square designs? I know we could use a reound one instead, but I'd prefer a square one if you still make them.

Thank you!!

Leah H S
Grants Pass, OR 


11/29/17 Email

Carol,
Thank you so much!  I am only seeing your email this morning, but I will try to give you a call today.  I do want to order.  

Thank you!
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11/27/17 Reply

Dear Mary,

I apologize for the delay in answering your email but we took a few days off for Thanksgiving.
I am so sorry you had such a difficult time with ordering. I don't know why the shopping cart made you put in a code. I have a copy of your incomplete order for 5 stamps and it shows a subtotal $64.95, plus S&H $12.95, less a 20% discount of $12.99 for a total of $64.91, with payment by Paypal. 
We have received other orders that went through without any problem so I am mystified as to why that happened. Please give us a call at 208 398 9156 if you would like to order.
Best regards,
Carol Rycraft
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11/24/17 Email

Hello,
I am trying to place an order with today's 20% off.  For some reason, it will not let me proceed with my order until I enter the re-opening 15% off sale code, even though it is no longer valid.  I found the expired code online, and so the checkout process continues, until the final step, where I am informed that I have an error.  Probably the expired code.  But I'm not sure what to do!  Can you please help?
Thank you,
Mary S
Arcadia, CA

11/29/17 Reply

The higher the gluten the better – it will help hold the design so it doesn't melt away in the overn. The water is what you don't want in butter... the less water the better. I don't know anything about European butters or brands of butters. We are not bakers. We are cookie stamp makers and we have recipes handed down from Robin's mother who was the baker. Sorry i can't help you more.

No, we probably will not produce cookie molds in future... we make stamps, not molds, not presses... cookie stamps.
 

Have a Merry Christmas!
Carol Rycraft

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11/29/17 Email

Thank you. should I use a high gluten flour? Also, what brand of butter is best? Higher fat content or lower? Would a European style butter work better?

Received your molds. Absolutely beautiful. Will try the almond butter recipe.
Thanks!
JL

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11/29/17 Reply


Please try our recipes: http://www.rycraft.com/recipes

Our customers' favorite recipe has been used for almost 40 years with success:  http://www.rycraft.com/*almond_butter_cookies
There are a lot of variables in baking: the type of flour, the type of butter, the temperature and humidity in the kitchen, the amount of mixing (overbeating causes problems), the recipe (we recommend recipes with no leavening of ny kind, such as baking soda or baking powder).

Good luck with your baking!

Carol

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11/22/17 Email  

Hello: 

I recently started working with cookies presses and just ordered a few from you from your website (awaiting delivery).

My experiences with the cookie presses (not yours but very deep designs nonetheless) so far is that most of the cookie dough recipes that I ahve tried don't hold shape, or those that do hold shape don't taste good – too doughy to enjoy. I've tried over 8 different sugar cookie doughs in the last few weeks, only one sort of worked out with the design but the taste is terrible – it was so dense that it literally tasted sugar and flour hard tack, even thought it had butter and 1/2 t baking soda to 3 cups of flour. Other doughs simply won't hold the design. The doughs all use bakign soda and/or baking powder to varying degrees.

I love shortbreards and have been using cookie molds for several years, mainly from BrownBag molds. I can get beautiful designs to come out clear even using the shortbread dough. i love your designs and am just wondering if you have ever considered making some shortbread cookie molds. Shortbreads have been a great hit in my circle. This year, I made sugar cookies for Thanksgiving party no body touched them. I'd love to make shortbread cookies with your designs. I tried using a number of shortbread recipes that I have used in the past and they all tasted great but the designs all got baked out, wor4se, some were half baked out, which was worse than 100% baked out.

Thanks and Happy Thanksgiving.
JL


11/19/17 FaceBook Message

Oops! Sorry!! I was trying to get my holiday shopping done early!! Thanks for letting me know!

Donna
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11/19/17 FaceBook Message Reply

Hi Donna,

The Thanksgiving Sale doesnt start until midnight on Wed 11/22. There will be no code required... it will apply to all orders placed between 11/23 and 11/27. Sorry for the inconvenience. I know it would help if we had a login and the ability to save what's in the cart until you login again... I am trying to find out how to set that up on my website, but so far I've been unsuccessful. I hope you'll come back again when the sale starts!

And Happy Thanksgiving!

Carol Rycraft
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11/19/17 FaceBook Message

What is the code for the Thanksgiving sale? I didn't see one and the checkout process didn't discount my order which was over the amount needed. Thanks!

Donna B


11/18/17 Reply

Dear Mary,

Thank you for the lovely words. We appreciate it! Customers like you make it worth while being back in business!

Have a Happy Thanksgiving!

Carol and Robin Rycraft

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11/18/17 Email

I just received my order. Seriously, I have been looking for two years in stores and on line for these. I could find larger ones in metal or rubber with handles, but the 2" clay with ceramic handles were impossible to find. I could find them without handles but not with. Your stamps are top-notch!!! The stamp itself will leave a beautiful impression. Thank you for your short-lived retirement!!!

Mary F


11/18/17 Reply

Hi again Juday,

I was just working on our website and saw this photo in our publicity section... it shows a waffle pattern cookie and then in the background you can see what looks like a meat tenderizer that made the pattern. it's an idea... if you want to get the pattern you like on a cookie (?).

Happy Thanksgiving,

Carol Rycraft
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11/16/17 Email

Thank you. I have already looked... but will continue my quest. I continue to scout any antique stores I run across in my travels as well. I love my Rycraft that I currently own... and am glad I can shop for more on webpage!

Thank you for your quick response.
Happi Thanksgiving...
Best,

j.

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11/16/17 Reply

Hi Judy,

fI am sorry to say I don't think the stamp you lost was one of ours. It may have been made by Brown Bag. Try going on EBay to see if you can find it... Lucy Natkiel who was the owner of Brown Bag has retired now, so I think the only place to find her stamps is on the internet. Here is a link to her page:  http://brownbagcookiemolds.com/index.php/2011/10/01/a-message-from-lucy-2/
I hope this helps.

Best regards,

Carol Rycraft

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11/16/17 Email

Dear Sir or Madam:

What joy that you have returned! I have purchased many stamps over the years and use them all the time.

My biggest shock, however, was when I discovered I had lost one in my recent move. It was like losing my best friend!!! I have searched high and low, and even gone to several Swedish cooking stores in my area searching for this one cookie stamp – to no avail.

I am looking for a 3" stamp that had a waffle pattern on it, and it made the peanut butter cookies look unique instead of criss-crossing with a fork.

I cannot find on your web page, and I remember it was painted a cream color with red (hearts/) and green (leaves?) on the base. Do you have this one in stock???

Warm regards,

Judy E


11/15/17 Reply

Hello,

Our cookie stamps are used to imprint a design on cookies. We do not sell cookie molds. You can, of course, put jam on a cookie before or after it is baked. The center of the rose wreath design would be an area where you could put the jam, abut we have not tried it.

We have a design called Genevieve's Favorite #410. Here's a link to it: http://www.rycraft.com/product/410  You can use our SEARCH box to find it on the website. Just enter "favorite" and it comes up.
Hope this helps!

Carol Rycraft
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11/14/17 Email

Hi: I am writing to inquire if this is a mold is for jam-filled cookies. Also, looking for a design whose name I forgot but I seem to remember that it has the words "favorite" in the name.

Thanks!

JL
Heritage Garden


11/15/17 Reply

I tried last week to get a LOG-IN set up on the website... but it doesn't work right, and I have been so swamped with the load of orders we've received (PTL!), that I haven't had time to really delve into it further. I spent half a day getting the LOG-IN page done, and I could sign in, but then there was no way to Log-Out... weird. And I'm not sure StoresOnline has it worked out because the tech support guy really didn't know much about how to set it up... anyway, it's something I'll have to attend to later.Thanks for the suggestions for new designs. And for all your kind words about our stamps. I will post your letter on the website (under Cards and Letters 2017).

Blessings,

Carol
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11/15/17 Email

Carol,

I finally got my GIGANTIC order completed!... For various reasons I had to start over several times and it took many hours to complete my order since I couldn't save my cart. I hope your computer tech person can fix that issue for you soon but I understand the delay.

But I am so excited about my order of round cookie stamps and gifts for friends! This is not my typical shopping cart. But the cookie stamps seem like the perfect gift for anyone who enjoys baking.

I've used Rycraft cookie stamps since 1980s. Now I will have a fantastic collection that I will keep out on display in a painted tool box that my dad made in 1930s. The cookie stamps are truly works of art! My tools!

I also made a very large order from Peggy at CookieStamp.com. She was very helpful and provides excellent customer service. Peggy wrote you about how much I wanted a Carolina Parakeet cookie stamp as it looks just like my pet parrot who is a blue crown conure. Peggy told me that you were reopening.

I realize that this is not the retirement plan you desired, but your work is such a blessing to countless people who enjoy making and eating beautiful and delicious cookies! The cookie stamps help to bring together families and friends for enjoyable times and fun memories!

Since this is such a large order I was hopiong that you could help me out by including 12 gift boxes.

If possible, i would greatly appreciate if you would please send 3 cookie stamps to a single different address. I didn't put these 3 stamps on a separate order since the grand total of $411.68 earned double free shipping (in my perspective).

The 3 stamps to go in a single package are: 241 cardinal 539 butterfly, and 319 Ichthus. And please include a note that the gift is from me... That would be a tremendous help to me IF that works out okay for you.

I have a request for future cookie stamp designs: 

A cute donkey. Miniature donkeys are especially adorable. It would be an appropriate design for Christmas nativity or Palm Sunday / Easter time or with farm animals year round.

Also a bicycle that is appropriate for any sex or age similar to what is used on traffic signs for bicycles. It seems like that would be a very popular design for anyone that enjoys riding a bike.

Again, I hope your grand re-opening is extremely successful and you prosper in every way!

Karen S


11/12/17 Reply

Hi Beverly,

What a lovely email! And thank you for your order, too. We are so pleased you like our cookie stamps!

Best regards,

Carol and Robin Rycraft

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11/12/17 Email

Hi! I purchased a Windmill stamp years ago and in our many moves (from Idaho Falls, ID : ) to CA to MA I lost it! I am in culinary school and desperately wanted my windmill for a project and so am very happy to have found the stamp on your website! Best wishes on your new life in ID!

Cheers,

Beverly VJ
Director/Playwright


9/20/17 Reply

Hello Kay,

It's good to know you are glad to see us back in the marketplace! We will be selling all the same designs as before, and when the new website goes live in a week or two, you'll be able to see all the designs. We're looking forward to working with you again.

Best regards,

Carol and Robin
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9/20/17 Email – Welcome Back!

Hi Robin -

Welcome back from retirement.  Glad to hear it and hope you and your wife had a wonderful time in Costa Rica.  I don't need any cookie stamps right now because I really stocked up when  you were closing out and it will take a while to sell all of what I have, but you make a quality product that my customers really like, so I'll keep the flyer  you sent so I can order later when I need something.  In the meantime I just wanted to let you know I'm glad you're back. 

Sincerely,

Kay
Sandeen's Scand. Gifts,
St. Paul, MN

9/20/17 Reply
Hello Patty,

So glad to hear from you and so happy to receive your order. Yes, we will carry ALL the same designs as before... you can go here to look at them by year they were carved:
You can make note of the design numbers you want.
Robin is busy finishing the remodel of the small studio workshop here on our little farm. He hopes to be up and running with production sometime between mid-to-late October. We will be in touch to let you know when we can ship your order, but you have plenty of time to add to it if you like. We don't have a fax yet, but hope to get one installed by next month.
Regarding display boards, we sold our entire inventory to Peggy Luckwald who now owns cookiestamp.com... she would be the one who might have a display board left. I don't know about that, but we won't be able to supply the displays any longer.
We look forward to working with you again. 
Best regards,
Carol and Robin
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9/19/17 Email with an order

Hi again!
Welcome "out-of-retirement"!!!!
I am soooooo happy to hear that you are coming out of retirement! I almost did a cartwheel when the mailman dropped off your mailer... until I remembered I didn't know how to do a cartwheel... but that is how excited I was! I talked to the woman that took over for you when you retired, but she wasn't able to make any more, so the Irish styles were gone!!!

I would like to place a re-order, but I understand that some styles that I have had in the past may not be an option, so please just let me know which ones from below you still may be able to make and I will go from there. I may need to re-order the stand, b/c I may have recycled it after I found out that she wasn't carrying the Irish styles anymore. BEFORE you ship out my order, can you let me know, so that gives me time to dig around in my backroom here and the storage closet at home to see if I saved it or not?

I am so happy you are returning, and before the holiday season, so people will see that the cookie stamps are back!!!

Thanks,

Patty
Irish Walk

9/20/17 Email

Great to hear. We’ll be in touch!

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9/20/17 Reply

Cheri,


They will be handmade in Emmett, Idaho, USA. The clay and glazes come from US suppliers also. We will make sure "Handmade in the USA" gets put on the recipe card that is included with each stamp.
Carol
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9/20/17 Email

Thanks for your quick reply! We are going to look at our past sales of cookie stamps and determine which designs we would like to re-introduce.
 
Just as a formality, I need to confirm, the cookie stamps are all 100% made in the USA, correct? Will there be wording with the cookie stamps that say that, once they are manufactured?
 
Best,
 
Cheri
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9/19/17 Email – Cookie Stamps

Hi Robin,

We received your Grand Re-Opening Sale flier in the mail today, with surprise! I hope you both are doing well.

We always liked your cookie stamps, so I'm interested in the possibility of purchasing from you again. I looked at rycraft.com, but it doesn't look like there's been much activity on your website since early 2016, shortly after you retired. I wasn't able to find any cookie stamps on the site.

I will show the flier to our group tomorrow at our new products merchandising meeting and see if they like any of the designs, to bring on for sale. Will the designs pictured be the only designs you plan to produce?

Cheri
Kitchen Krafts

9/19/17 Reply

Hi Penny,
Yes, the design numbers are all the same. Here is a link to the pages where all the designs are shown by the year they were carved. We will offer all the same designs we had before, over 400 of them... not just the ones that are in the flier.
The updated retail website will go live mid-to-late October when Robin is actually doing production again. In the meantime, he is still remodeling the workshop here on our little farm in Idaho. :)
Robin says yes, you will still get your discount... we'll be able to talk specific numbers later after we get a little better organized. 
So good to hear from you, and we're looking forward to working with you again.
Robin and Carol
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9/19/17 Email – Glad you are back! A few questions

Hi Robin and Carol,

Glad to hear you are back in business! Sorry to hear your retirement ended early. Alan and I figured we will never be able to retire either, but we are okay with that. Anyway, I know you are busy getting things all set up again. Just wanted to know a couple of things. Will yu be having all the same product 'numbers' and as you did previously?... I understand you may still be working on the updated website at www.rycraft.com as I tried to see your 'latest' designs, but there is nothing showing there yet. 

Your longtime customer and happy to hear you are back. Just don't work so hard this time around!

Love you guys!

Penny
Birch Hill Happenings


9/20/17 Email

Evening Carol,  thanks for your help, did manage to get into the site but at one point it went back into the other site again. Don't know why, went back out and brought it back up using your link again. 
I found a very old stamp and wonder if you would ask Robin if he would consider re-cutting and reintroducing #189 the Baker Bear.  It looks like a wonderful stamp. 
I also found 3 of my original stamps  2 from '69 & 1 from '73.  They were nice but not as deep as those that you produce now.  
So pleased to see you back in production again soon.  
I'll be back to you with a small order after the weekend, this is tea weekend and  I'll pull out my old book and see if I can drum up some more business!  
Blessings & Kindest regards,  
jan 
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9/20/17 Reply


Hi Jan,

We sold the
www.cookiestamp.com website to Peggy Luckwald in Michigan. She is selling the Import Collection stamps and all the inventory we had: books, kits, displays, etc. She also has whatever shop displays we had. That website no longer looks anything like the one we had for years, so you won't recognize it. Our website now is www.rycraft.com. Click on the link below to start looking at all the designs you can order... they will say "Last Run 2015" and the images are a lighter color than the old designs that were retired earlier than 2015:
http://www.rycraft.com/new_1982_-_1988
When you get to the bottom of each page, click on TO NEXT PAGE to see the next year's designs... until you get to the last page: 2015.

On this page is a complete list of all the years Rycraft introduced designs from 1967 to 2015:

http://www.rycraft.com/handbook

Hope this helps clear up the confusion.
Yes, you can purchase all the designs on the brochure, as well as all those that say "Last Run 2015" in the Collector's Book.
Robin and I haven't discussed his doing a dated Christmas stamp this year... perhaps he will have time to carve one. Check back with him in mid-October, when he should have the studio remodel about finished and be ready to start production.

Let me know if you have any more questions.
Carol
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9/20/17 Email

Good morning again Robin and Carol. I am wondering when I pull up rycraft.com it comes up with a different site. The brochure you sent me does not include many of the cookie stamps on the brochure. Can I purchase what is on the brochure and am I looking at the wrong website? Are you producing a 2017 Christmas stamp? If you are, I would like to purchase so if you could get back to me I would appreciate it. Thanks for your help. Look forward to hearing from you and placing an order.

Jan
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9/19/17 Email – You made my day!!!

Good afternoon Robin...
I received your brochure in the mail this afternoon and I'm so very  happy that you have re-entered the business world. Hope you enjoyed your retirement time and now back to work!!!! Thank you for reopening and so pleased to see you have done some traveling of late.

Kindest regards and Jesus blessings,

Jan
Thistlefields Tea Room



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